We’re in your corner, simplifying the benefits experience so you can spend more time pursuing the things you love.
We know that the most important part of anyone’s business is their people, and that’s why we put members first. Our team is on call to help you navigate your company’s benefits landscape, from explanation of benefits to questions on bills and claims. You’ve got a partner to help you every step of the way.
Health insurance can be complex, which is why our customer service team is on call to support the healthcare journey—from understanding benefits to finding providers or managing medial claims.
Quality isn’t sacrificed to reduce cost—our nurse care managers, our provider networks and our affiliated clinical partners are industry leading.
From advocating for members to get the care they need, to supporting them through the claims process, our member experience team is there every step of the way.
Our dedicated support team is available to address any issues that arise for our members—so they can focus on their care and treatment.
Employees and their covered family members can access their benefit information from a desktop, tablet, and mobile app—whenever they choose.
From world-class customer care for members and employers to sales support for brokers, we pride ourselves in making each interaction a meaningful and positive experience.
All of your benefits information is accessible online via our portal 24/7. We also provide phone consultations to help you understand coverage and healthcare options, and billing and obligations after visiting a provider. Our team advocates for you and will support you as you get the care you need.
Looking for your member portal? Visit the portal to access claims, ID card, check the status of your claims, and more!
Login to the member portal and visit the "Claims" tab. You can use the search function to find a specific claim or choose "View All Claims" to see a list of claims. Click on the claim you wish to view for detailed information.
When logged into your member portal, navigate to the "Reports" tab. Access your "Summary of Benefits Paid" to see an overview of your deductible status, including the amount you have paid and the remaining balance.
Go to the "Eligibility" tab in your member portal to review the Rx formulary for yourself and your dependents. It contains essential information about prescription drug coverage.
Visit www.firsthealth.com and click on "Locate a Provider". Choose "First Health Network" and use the search engine to find a healthcare provider that meets your needs.
Since After logging into your member portal, go to the "Home" tab. Within your Medical Plan Document on this page, you can access your Explanation of Benefits (EOB) for detailed information on your claims and coverage.
